Your retailing study hub
Understand retail.Get test ready.
Big ideas. Everyday business. Explore how retailers choose products, set prices, connect with customers, and keep a business running.
A place to connect your class learning, revisit the essentials, and prepare for your next test.
Explore the courseThe course, at a glance
Five strands.
One bigger picture.
Retailing brings together the decisions behind every shopping experience. Start with the five strands below to see how the course fits together.
Open a strand to explore its standards.
01Operations ManagementPlan the business. Keep it running.
Explore retail and e-commerce planning, financial controls, business performance, safety, and loss prevention.
- Standard 1Understand retail business planning, including locations, e-commerce decisions, and sales channels.
- Standard 2Describe internal controls, performance measures, cash handling, and financial statements.
- Standard 3Understand security, safety, theft prevention, and measures used to protect a retail business.
02Buying and MerchandisingThe right products, in the right place.
Connect inventory and merchandise planning with pricing, vendors, purchasing, receiving, and stock handling.
- Standard 1Examine strategic planning and buying, including inventory control, forecasting, and supply chains.
- Standard 2Analyze and apply the five components of a merchandise plan.
- Standard 3Analyze vendors and vendor negotiation, including purchase orders, shipping terms, and payment discounts.
- Standard 4Explain receiving, stock handling, and physical and perpetual inventory.
03Customer ExperienceMake every interaction matter.
Learn how visual merchandising, store image, customer service, and feedback shape the shopping experience.
- Standard 1Examine merchandise presentation, visual merchandising, and store image in physical and online settings.
- Standard 2Understand good customer service and how satisfaction, recommendations, and word of mouth reflect the customer experience.
04Sales and PromotionsTurn customer needs into connections.
Connect customer needs with selling strategies, promotional campaigns, advertising, and measures of success.
- Standard 1Plan selling strategies using market segments, conversion rates, suggestion selling, and sales and return processes.
- Standard 2Demonstrate promotional activities through the promotional mix, advertising, cross-merchandising, and performance measures.
05EmployabilityBuild skills for what comes next.
Explore retail careers, workplace skills, teamwork, and the everyday responsibilities of retail managers.
- Standard 1Explore career paths and opportunities in the retail industry.
- Standard 2Apply self-development, communication, problem-solving, teamwork, and other interpersonal skills.
- Standard 3Understand retail managers’ roles in recruiting, hiring, training, supervising, and maintaining efficient business operations.
A little practice goes a long way
Build a better study habit.
Use this simple cycle alongside your class notes and assignments.
- 01 /
Recall
Choose a concept. Close your notes and explain it in your own words.
- 02 /
Apply
Connect the idea to a store, product, or shopping experience you know.
- 03 /
Review
Check your explanation against class materials. Revisit what needs another look.